Our Terms and Conditions

Our studio address is: 1st floor, 68 Great Eastern Street, London EC2A 3JT.

Online terms and conditions between a business and consumer

These terms and conditions form the basis on which you can visit us and our website. Please read them carefully as they contain important information. We will refer to Love to Love Limited as Love to Love Studios or Love to Love.

These terms and conditions tell you and, if applicable, the person accompanying you (“You”, “Your”) the terms and conditions upon which Love to Love Limited t/a Love to Love Studios (“We”, “Our”, “Us”) supply Our services to You as listed on Our website www.lovetolovestudios.co.uk (“Our Website”) or as discussed with You on the telephone (“Terms”). The Terms form the agreement between You and Us (“Contract”). You should understand that by ordering any of Our services, You agree to be bound by these Terms.

General terms and conditions

This site is owned and operated by Love to Love Limited, registered address: 7 Cranmer Road, Hampton TW12 1DW. If you have any queries about these terms and conditions or if you have any comments or complaints on or about our website, you can contact us at [email protected]

The Contract between us

The booking slot
Each booking slot (“Appointment(s)”) for

  • A Photo Shoot
  • A Makeover and Photo Shoot

collectively (“Services”) and individually (“Service”)
can accommodate no more than two adults for a Makeover and Photo Shoot.

Booking Fees
How the contract is formed between You and Us
After arranging an Appointment, either on website order form, by e-mail or over the telephone, You will receive an e-mail from Us acknowledging that We have received Your request. Please note that this does not mean that Your Appointment has been accepted.
Your Appointment request constitutes an offer to Us to purchase Our Services. All Appointment requests are subject to acceptance by Us, and We will confirm such acceptance to You by debiting a booking fee (“Booking Fee(s)”) from Your credit/debit card (the “Confirmation”). The Contract between Us will only be formed when We have received payment, in full, of the Booking Fee.

You must provide us with your email address and we will accept your order by notifying you by e-mailing you the booking Confirmation immediately after the order is processed.

Our acceptance of your order brings into existence a legally binding contract between us. Love to Love Studios will take no responsibility for any loss you may incur as a result of email receipt theft, impersonation or identity fraud.

The amount of the Booking Fee is £30 and it is payable for each person attending the Appointment. We reserve the right at any time and without prior warning to change the amount of the Booking Fee unless:

it is provided as part of offers, vouchers and deals of third party retailers, partners and affiliates’ websites;

Please do not make any travel and accommodation arrangements in relation to your order until you have received the booking Confirmation.

Appointments
Persons below the age of 18 years must be accompanied by a parent or a legal guardian. You must bring your passport or drivers licence to your Appointment to allow us to check your age.

Appointments are subject to restrictions such as minimum age, general state of health, skin condition, minimum and maximum group size for group Events, late arrivals. Restrictions are specified within the booking Confirmation which we recommend you read very carefully. You may be liable for charges if your booking is cancelled by Us because the Appointment restrictions are not observed.

If You arrive more than 20 minutes after your Appointment Time (please refer to your booking Confirmation for details), we cannot guarantee that all aspects of the Services will be performed in accordance with the Service description detailed in your booking Confirmation.

Price and Payments
The price payable for our Services are set out in our website. All prices are inclusive of VAT at the current rates and are correct at the time of entering the information.

We reserve the right in our absolute discretion to reduce the price payable for our Services. Discounts and special offers which may be provided at the Appointment will not apply to subsequent orders.

By ordering any of our Services from Us, You agree that We are authorised to charge your credit, debit or charge card with the amount shown on the online order form, the amount we agree with you by email or over the phone, or in person, on the price list available to You at the Appointment, and/or any other payments referred to in the Terms. We may charge your credit, debit or charge card on more than one occasion to receive the full amount that is due to Us.

If You purchased the Services through an online offer or promotional voucher You may be subject to additional terms and conditions, which are stated in the voucher ( “Voucher Terms”). In the event of a conflict between these Terms and the Voucher Terms, these Terms shall prevail.

Only one valid promotional or discount code can be applied per order. Codes may be subject to promotion specific terms, conditions and validity periods. We reserve the right to restrict their use against certain products, Events, charges and order values.

Promotional offers, whether published on our website, social media pages and print media or advertised on third party retailers, partners and affiliates’ websites and print media, cannot be used in conjunction with one other. Only one valid promotional or discounted offer can be applied per order.

Discounted offers on products such as ‘£50 voucher towards additional products’ are only applicable to orders of packages from the value of £350 and not applicable to single products.

Fees starting from £4.99 per parcel are added to postage of photographic prints. Please insure that We have your correct postal address to avoid incurring additional printing and postage costs.

We have taken care in the preparation of the content of this website, in particular to ensure that prices quoted are correct at the time of publishing and that all goods have been fairly described.

Ordering errors
You are able to correct errors on your order up to the point on which you click on “submit” during the ordering process.

Availability
All Appointments are subject to availability. Please book as early as possible, preferably at least 30 days in advance or further for peak dates such as weekends.

The information and format of our Services as provided on our website and on other retailers, partners, affiliates’ websites may be subject to changes. Current details of each Service are available on our website or by calling our Customer Service and are included as part of your booking Confirmation.
Your participation is conditional on your acceptance of the Service description detailed in your booking Confirmation. Please check these details carefully upon receipt.

The duration of the Services detailed in your booking Confirmation is approximate and is given as an indication to ensure that You make yourself available for the Services to be fully performed. You may also be requested to wait before any of the Services begins.

Wherever it is not possible to accept your booking of the Service of the specification and description at the price indicated, we will advise you by email, offer to sell you an alternative Service of the specification and description at the price stated in the email and will state the period for which the offer or the price remains valid.

Changing Appointments
If you need to change your scheduled Appointment’s date and time please call our Customer Service at the earliest convenience on 020 3745 7099 or email [email protected]

The scheduled Appointment is not changed until You receive a new booking Confirmation by email which will null the previous one.

Unless we agree otherwise you may only change your scheduled Appointment once, subject to acceptance and availability. If we are unable to accommodate your request for change of scheduled Appointment you are entitled to request a refund of the Booking Fee in accordance to our Cancellation policy.

There will be no charge for changing your scheduled Appointment’s date and time.

Cancellation Policy

Booking Fee
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 you have the legal right to cancel your order within 14 days (“Cancellation Period”) of receipt of the Confirmation. You do not need to give us any reason for cancelling your contract nor will you have to pay any penalty. However, you will need to notify us if you wish to cancel your contract.

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your wish to cancel before the Cancellation Period has expired.

Once you have notified us that you are cancelling your contract, any sum debited to us will be credited to your account as soon as possible and in any event within 14 days of receipt of your cancellation. We will refund any money received from you using the same method originally used by you to pay for your purchase, unless you have expressly agreed otherwise.

To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear statement by email to [email protected]

Services contract
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 you have the legal right to cancel your order within the Cancellation Period unless:

  • In the case of digital content such as digital negatives streamed or downloaded from a third party web server but operated by Us You have given express consent and are aware that your right to cancel the contract will be lost.
  • If any of our Services has been fully performed and performance of the service has already begun before the end of the Cancellation Period You will lose the right to cancel the Service contract. You will be made aware of this at the start of the Appointment.

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your wish to cancel before the Cancellation Period has expired.

Once you have notified us that you are cancelling your contract, any sum debited to us from your debit/credit card will be credited to your account as soon as possible and in any event within 14 days of receipt of your cancellation. We will refund any money received from you using the same method originally used by you to pay for your purchase, unless you have expressly agreed otherwise.

To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear statement by email to [email protected]

Cancellation by us
We reserve the right to cancel the contract between us if:

  • one or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.
  • reasons beyond our control, such as illnesses and transport, should occur. We will notify you as soon as possible and do everything we can to offer an alternative date or time.

We reserve the right at any time and without prior warning to change the venue of the Service from those described in the programme. We also reserve the right in our absolute discretion, to cancel your booking where we need to do so due to circumstances outside of our control (including, but not limited to, situations where sufficient numbers have not booked for a Service or the speakers are unavailable or cancel the Service or if you are more than 30 days in arrears with any payment due to us, or if it may prejudice our reputation).

We regret that, in these circumstances, Love to Love Studios is unable to reimburse travel, accommodation or any other expenses you may incur in relation to the cancelled Service date. We shall have no liability for losses or costs which you may incur due to such cancellation but we shall refund your payment (in full as soon as possible) or offer you an alternative Service if one is available.

If we do cancel your contract we will notify you by e-mail. You have the choice of accepting a refund, a credit note or attending an alternative Service.
We will re-credit to your account any sum deducted by us as soon as possible. We will refund any money received from you using the same method originally used by you to pay for your purchase, unless you have expressly agreed otherwise.

Intellectual Property
All intellectual property rights (including but not limited to copyright) in any photograph, transparency, digital negative, negative, digital scan, design, artwork, painting, montage, drawing, engraving or any other item or image (“Picture(s)”) created by Us and any form of publication, duplication, copying, processing and manipulation of the whole or part of any Picture and whether or not altered by printing, photography, slide projection (whether or not to an audience), xerography, artist’s reference, artist’s illustration, layout or presentation, electronic, digital or mechanical reproduction or storage by any other means in any format are owned and retained by Us at all times throughout the world and in perpetuity.

Unless You indicate otherwise, in writing, prior to the Appointment, You agree that We may reproduce any Pictures of You on our website for advertising and/or promotional purposes as We see fit.

Ownership of rights
All rights, including copyright, in this website are owned by or licensed to Love to Love Limited. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non commercial use, is prohibited without our permission. You may not modify, distribute or repost anything on this website for any purpose.

Damage to your computer
We try to ensure that this website is free from viruses or defects. However, we cannot guarantee that your use of this website or any websites accessible through it will not cause damage to your computer. It is your responsibility to ensure that the right equipment is available to use the website. Except in the case of negligence on our part, we will not be liable to any person for any loss or damage which may arise to computer equipment as a result of using this website.

Liability
If you do not receive goods ordered by you within 30 days of the purchase date, we will have no liability to you unless you notify us in writing at our contact address of the problem within 30 days of the order date (unless this is not reasonably practicable). If you notify a problem to us under this condition, our only obligation will be, at your option:

  • to make good any shortage or non-delivery of the service;
  • to refund to you the full amount paid by you including postage for the goods in question.

Both parties shall only be liable under this contract for losses, which are a reasonably foreseeable consequence of the relevant breach of contract.

Whilst we take every care in assuring that every Service is held to the highest standards Love to Love Studios’ s liability for any claim of breach of obligation regarding any single workshop shall not exceed the price of that workshop. This excludes claims arising from personal injury or death due to the negligence of Love to Love Studios or anyone for whom Love to Love Studios is responsible.

You must observe and comply with all applicable regulations and legislation to purchase goods from our site. The purchase of certain of our goods to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the goods you purchase.

Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.

Notices
Unless otherwise expressly stated in these terms and conditions, all notices from you to us must be in writing and sent to our registered address at 7 Cranmer Road, Hampton, TW12 1DW , and all notices from us to you will be displayed on our website from to time.

Changes to legal notices
We reserve the right to change these terms and conditions from time to time and you should look through them as often as possible.

Law, jurisdiction and language
This website, any content contained therein and any contract brought into being as a result of usage of this website are governed by and construed in accordance with English law. Parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England and Wales. All contracts are concluded in English.

Invalidity
If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.

Privacy
You acknowledge and agree to be bound by the terms of our Privacy and Cookie Policy.

Third party rights
Nothing in this Agreement is intended to, nor shall it confer any rights on a third party.

Love to Love Studios is a trading name of Love to Love Limited of 7 Cranmer Road, Hampton, TW12 1DW, registered in England and Wales – registration number 09238122.